Delta-v Roundtable on The Chief Customer Officer Playbook in Action: Driving Capital-Efficient Growth

July 12, 2023

EVENT RECAP

Companies are challenged to do more with less while customers are demanding more for less. How can Post-Sale leaders and Customer Success executives step in and step up to help achieve company growth goals?

Join Rod, CEO of HelloCCO and author of The Chief Customer Officer Playbook. He's previously served as VP of Global Professional Services at Gainsight, SVP of Customer Success at Narvar, Global VP of Customer Success at Marketo, CCO at Sequoia, and Vice President of Customer Care at RingCentral. in an interactive discussion on how you can strengthen your approach to deliver predictable, repeatable results for your customers and meet the expectations of your executive team.

✅ Ideal for Customer Success Leaders and Founders

📈 Join to discuss:

Optimizing your current segmentation model to maximize growth and margins
Analyzing the cost-to-deliver and prioritizing investments
Identifying automation and self-service opportunities to improve productivity
Accurately assessing and driving down the cost of delivery (including implementation, support CS, and operational costs)
Segmenting customers with matching interaction models to best allocate scarce resources
Designing learning programs to lower implementation costs and accelerate time to value

We are happy to offer a free signed copy of Rod’s book to everyone who registers to attend the discussion. Please provide your mailing address on this form and it will be sent to you prior to the event.

Pre-read Rod's guide here:

Structuring and Scaling a Post-Sales Org

Rod Cherkas is the CEO of HelloCCO, a consulting firm that partners with Chief Customer Officers and their leaders to develop, execute and scale their post-sale functions. He previously led post-sale organizations at Gainsight, Marketo, RingCentral and Narvar. In this guide, he outlines the responsibilities and typical growth paths of post-sales functions including services, customer success, support, customer education, customer operations, and partner success.

Moving From Revenue Technology 1.0 To Revenue Technology 2.0

Said Mussa is the founder of Cepture.io, helping B2B companies grow through revenue technology. In this guide, Said walks through how to transition your organization from revenue technology 1.0 to 2.0, including tools that can help, key practices to install in your revenue org, and metrics to measure success.

Improving Hiring Efficiency With Highly Predictive Applicant Screening Questions

Keith Hulen is the CEO of SmartRank, a tool that helps hirers stack-rank and filter job applicants without using a resume. Keith has a lot of passion around this subject as he felt the challenges and pains first-hand by personally hiring hundreds of candidates over the past two decades. In this guide, Keith walks through creating incisive applicant screening questions, building a scoring model to help sort applicants, and using screening responses for better interviews.